SUPPORT
REGULAR
MONDAY – FRIDAY 8:00 a.m. – 5:00 p.m.,*
service@stopa.com
Billed after first 15 minutes of consulting
Phone +49 (0) 7841 704 149
Fax +49 (0) 7841 704 192
Invoiced remote diagnosis / remote access
Phone +49 (0) 7841 704 149
*Excluding federal holidays
Maintenance
and Servicing
ONSITE
Servicing invoiced according to cost
OPTIONAL
MONDAY – FRIDAY 7:00 a.m. - 8:00 p.m., SATURDAY 8:00 a.m. - 2:00 p.m.,*
service@stopa.com
EXPANDED ACCESS*
Free of charge via our company service hotline
MONDAY – FRIDAY 7:00 a.m. – 6:00 p.m.*
Free remote diagnosis / remote access
- Regular maintenance for flat fee. Spare parts invoiced according to cost.
- Annual UVV inspection according to German Accident Preventation Regulations (BGV D6)
- Telephone support: Guaranteed response time within 2 hrs after initial report.
- Servicing: Guaranteed response time onsite after clarification with the customer.
*Excluding federal holidays
Spare Parts
Support
MONDAY – FRIDAY 8:00 a.m. – 5:00 p.m.,
service@stopa.com
Phone +49 (0) 7841 704 149
Fax +49 (0) 7841 704 192
- Minimum 10 years supply of spare parts after date of initial operation.
- Research in the case of phase-outs, free of charge when ordered.
- Orders until 3:00 p.m. > national delivery by 9:00 a.m. on the next workday.
- Direct courier for emergencies
TRAINING ASSISTANCE
- Training of operating personnel.
- Onsite production monitoring.
- Training of new operating personnel.
CONSULTING
- Agreeing upon a timetable for scheduled repairs.
- Newsletters about possible optimization.
- Information about the status of the installation.
