SUPPORT


REGULAR

MONDAY – FRIDAY 8:00 a.m. – 5:00 p.m.,
service@stopa.com

Billed after first 15 minutes of consulting
Phone +49 (0) 7841 704 149
Fax +49 (0) 7841 704 192

Invoiced remote diagnosis / remote access
Phone +49 (0) 7841 704 149

Maintenance
and Servicing

ONSITE
Servicing invoiced according to cost


OPTIONAL

MONDAY – FRIDAY 7:00 a.m. - 8:00 p.m., SATURDAY 8:00 a.m. - 2:00 p.m.,
service@stopa.com

EXPANDED ACCESS
Free of charge via our company service hotline

MONDAY – FRIDAY 7:00 a.m. – 6:00 p.m.
Free remote diagnosis / remote access

  • Regular maintenance for flat fee. Spare parts invoiced according to cost.
  • Annual UVV inspection according to German Accident Preventation Regulations (BGV D6)
  • Telephone support: Guaranteed response time within 2 hrs after initial report.
  • Servicing: Guaranteed response time onsite after clarification with the customer.

Spare Parts
Support

MONDAY – FRIDAY 8:00 a.m. – 5:00 p.m.,
service@stopa.com

Phone +49 (0) 7841 704 149
Fax +49 (0) 7841 704 192

  • Minimum 10 years supply of spare parts after date of initial operation.
  • Research in the case of phase-outs, free of charge when ordered.
  • Orders until 3:00 p.m. > national delivery by 9:00 a.m. on the next workday.
  • Direct courier for emergencies

TRAINING ASSISTANCE

  • Training of operating personnel.
  • Onsite production monitoring.
  • Training of new operating personnel.

CONSULTING

  • Agreeing upon a timetable for scheduled repairs.
  • Newsletters about possible optimization.
  • Information about the status of the installation.