Our spare parts team fulfils through professional consulting any of your spare parts requirements immediately and ensures together with Logistics a delivery which is as fast as possible (upon request and according to offer also including installation by our repair and maintenance service).
For a rapid response please have the following information at hand:
- System type
- Serial number
- STOPA part number (if known)
Customers with spare parts requirements can reach us from Monday to Friday, 08:00 - 17:00 CET, through our spare parts service phone number:
+49 (0) 7841 704-133
(does not apply at weekends and public holidays)
Customers wishing to send us a fax please send your fax to our fax number:
+49 (0) 7841 704-192
Customers who wish to send an e-mail to our spare parts service department please use the account: service(at)stopa.com
Within Germany spare parts orders received by 3 p.m. can be delivered on the next day by 9 a.m. through TNT. In cases of emergency there exists the option of sending the spare parts by direct courier. This requires in each case an order in writing for special shipping.